FAQ

If the product is defective or damaged, can it be returned or exchanged?

We highly value our customers' shopping experience. If the product you receive is defective or damaged, please contact our customer service within 7 days of receiving the item and provide photos of the damage. We will assist with the return or exchange process and ensure your satisfaction.

Do I need an account to place an order?

You do not need to register an account to place an order. We offer a guest checkout option where you only need to provide the necessary contact information to complete the purchase. However, by registering an account, you can more easily track your order status and enjoy other member benefits.

What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, MasterCard), PayPal, bank transfers, and some local payment methods depending on the region. Please choose the most convenient payment method during checkout.

What shipping methods do you provide?

We offer various shipping methods, including standard shipping, expedited shipping, and international express services. The available shipping method will be selected based on your location and the weight or size of your order. You can view the available shipping options at checkout.

How long will it take to receive my order?

The delivery time for your order depends on your location and the shipping method chosen. In general, international shipping typically takes between 7 to 21 days. Please note that some areas may experience delays due to customs checks or other factors.

What is your return policy?

If the product you receive is defective or damaged, please contact our customer service within 7 days of receiving the item and provide photos of the damage. We will assist you with the return or exchange process. Returned items must remain in their original packaging and be unused. If you have any questions, please feel free to contact our customer service team.

Does the product comply with local regulations or standards?

We take the compliance of our products with local regulations and standards very seriously. All products we sell are ensured to meet the regulations and standards of the regions where they are sold. Before sale, each product is certified and complies with import regulations of various countries. If you have any questions about specific products, please feel free to contact our customer service, and we will provide more detailed information.

I only received part of my order.

We sincerely apologize for the situation and will address it immediately. This may have occurred due to the following reasons:

Items shipped separately: Sometimes, due to inventory or supplier shipping issues, your order may be shipped in multiple packages, and some items may arrive later.
Shipping delays: Some items might experience delivery delays due to the shipping service in different regions.

To help resolve the issue, please contact our customer service team and provide your order number. We will assist you in tracking the missing items and provide you with updates. If you have any further questions, please feel free to let us know, and we will be happy to assist you.

How long does the refund process take?

Refunds will be processed via the original payment method and completed within seven business days after you receive the 'Refund Confirmation' email. If you have not received the funds after seven business days, we recommend that you contact the bank or processor of the original payment method.

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